You may cancel the rental contract any time prior to the beginning of the stay by sending a written notice. In order to avoid misunderstandings, please send a registered letter; don't call us.
We're entitled to the agreed payment even if you need to cancel your holiday, regardless of the reasons.
In case you cancel your booking, we're entitled to receive a flat-rate compensation / percentage of the rental fee.
• up to 90 days before the rental period starts: 10%
• 89 to 45 days before the rental period starts: 30%
• 44 to 30 days before the rental period starts: 50%
• 29-0 days before the rental period starts: 80%
If you cancel later or in case of a no-show, we'll charge the full amount.
If you cancel at short notice or need to shorten your stay and we're able to re-let the accommodation under the same conditions, you're obliged to pay a flat-rate compensation of 15% of the pro rata fee / a minimum fee of 50 EUR. If you modify your booking without changing the rental period and rental fee (only during the same fiscal year), we'll charge a flat-rate fee of 20 EUR.
The flat-rate compensation fee due to loss of rental income and additional costs can be reduced by re-letting or crediting any expenses saved. You have the opportunity to prove that the actual loss is smaller.
We recommend you take out a travel cancellation insurance provided by us or through any travel agency (Europäische Reiseversicherung).