If the traveler wishes to change or cancel the reservation, it has to be in written (e-mail, mail or fax) . By „change“ it is considered a change in the number of people, or change of the dates of travel, at least 60 days before using the the service. First change of the reservation, if it is possible without extra expenses, will be made for free. For any more changes the traveler will be charged the expenses of 15 EUR per change. If the change of the reservation is not possible, and the traveler cancels a confirmed reservation because of it, lower mentioned conditions apply. Any change of accommodation unit and any change within 60 days before using the service is considered a cancellation of the reservation.
In case of cancellation 60 days before arrival, the deposit will be refunded, reduced by expenses in the amount of HRK 150.00.
The deposit is not refunded in case of cancellation 59 days before arrival.
Cancellation fees are not applicable in the following situations and with an accompanying written confirmation:
accidents resulting in serious physical injuries
sudden acute illness, which requires immediate medical attention/care
complications during pregnancy
property damage as a result of fire, natural disasters or intentional vandalism by a third party
For every cancellation of the reservation Travel agency Mediteran charges 20 EUR of manipulative expenses.
If a traveller does not arrive to their booked accommodation until midnight on the day of the beginning of the service, without contacting the agency or the service provider, the booking is considered to be cancelled, and the cancellation expenses are calculated as described above.
By realizing the payment for the booking, the client certifies that he/she is completely familiarized with all the details and conditions under which the particular accommodation unit is offered. By realizing the payment, everything stated in these General Terms and Conditions, becomes a legal obligation of the client and of the Agency. All the conditions and terms specified in this contract become legal obligation of both the client and the Agency.