Guidelines for reviewing holiday homes

Dear holiday guest,

with your review, you make an important contribution. First, you help other holiday guests to decide for a suitable holiday home. Second, with your review, owners can better understand the holiday guest’s needs and better respond to them.

To maintain this aim for reviews, we kindly ask you to consider our guidelines.

§1 Eligibility guidelines

A useful review, with either a positive or negative content, reaches the reader best if it contains constructive criticism written in one´s own words. For the owner as well as for future holiday guests, reviews with constructive criticism are most useful.

  1. The minimum age for publishing a review is 14 years.
  2. The author must give proof on the arrival at the presented holiday home.
  3. Only holiday homes, which are presented on our website and which were booked through vacation-apartements.com, can be rated.
  4. The holiday must not date back more than 12 months.
  5. The author must indicate a valid e-mail address.
  6. The author must indicate his or her real name or truthful initials respectively (no pseudonyms).
  7. Each holiday home can only be rated once by the same person.
  8. The portal retains the right to request a proof for the review, such as a rental agreement, to keep the authenticity of the reviews.
  9. We do not accept reviews that are misused to force the other party for one´s own benefit (e.g. reimbursement, rent reduction etc.)

§2 Terms of content

  1. Contents which do not refer to the holiday home itself or to the four named aspects to be reviewed, cannot be published because of legal reasons.
  2. If details are given about e-mail addresses, websites, addresses, phone numbers, abstracts of communication with others as well as concrete amounts of money, the Traum-Ferienwohnungen GmbH retains the right to delete the relevant review.
  3. Texts that contain any racist, sexual offensively, violent or insulting content.
  4. Allusions to unlawful actions.
  5. Content with commercial intentions.
  6. Content that contravene against the rights of third parties, especially against copyright, trademark or competition law.
  7. Content with any information about employees of Traum-Ferienwohnungen GmbH.
  8. Reviews, that show a contradiction between text content and valuation. Please note, that the selection of suns do not work according to the school grading system. As such, 5 suns is the highest rating and 1 sun the lowest.

No right to the use of this service exists. The Traum-Ferienwohnungen GmbH has the right to exclude individual users at any time or to completely discontinue the service. There is no guarantee of availability. Reviews that are older than 2 years, are eligible to be deleted from the portal by Traum-Ferienwohnungen GmbH. For every review, the owners have the option of writing a comment. The user is responsible for the content of the published data and comments. The user is aware that the uploaded content is accessible to the public and hereby declares his/her agreement with this.

Data protection

Personal information that has been provided by the user voluntarily will not be passed on to third parties by the service provider and will be treated as confidential by the Traum-Ferienwohnungen GmbH. The service provider shall comply with the applicable privacy laws. In the case of a credible case of an infringement of the right of third parties, the data will be passed on at the request of the injured parties or respectively their legal representative for legal prosecution.

§ 4 Liability

The Traum-Ferienwohnungen GmbH assumes liability for loss of life, bodily injury or damage to the health of a person insofar as this can be attributed to grossly negligent or intentional breach of duty by the service provider or their representative or vicarious agents. Moreover, the service provider assumes liability for other damages in cases of fraudulent, wilful or grossly negligent breaches of duty by the Traum-Ferienwohnungen GmbH or their representative or vicarious agents. Furthermore, statutory provisions shall apply.

§ 5 Exemption to liability claims from third parties

The user exempts the Traum-Ferienwohnungen GmbH from liability claims of third parties against the service provider that are made due to published content by the user using the service. Furthermore, the user shall bear the expenses, such as lawyer and court costs that have arisen for the defence, that occur for the service provider insofar as the user is responsible for the violation of law that has led to the claims.

§ 6 Other

The Traum-Ferienwohnungen GmbH retains the right to change these guidelines without notice and without the need to provide a reason.

Thank you very much, and we hope you enjoy giving your review.