Cancellation policy
General Terms and Conditions for the Rental of Holiday Apartments
§1. Rental Agreement/Processing: The rental agreement becomes valid with the return of the signed rental agreement and by transferring the deposit.
2. The deposit is due no later than 3 days after the conclusion of the contract, with the remaining payment due 4 weeks before the start of the rental period.
3. On the day of departure, the property must be vacated by 10:00 AM. Please note that failure to adhere to the departure time causes the cleaning staff to enter the apartment later, which means that there may not be sufficient time to clean for the subsequent renters.
§2 Cancellation by the Tenant: In the event of a cancellation by the tenant, the landlord is entitled to the full rental price less any unused additional costs. The landlord commits to minimizing the damage and to seek a replacement tenant. If successful in these efforts, the landlord's claim is reduced by the rental income achieved. However, the landlord charges a processing fee of €100 for re-renting. The conclusion of travel cancellation insurance is recommended. If the Dutch borders are closed or our area is placed under quarantine, a free cancellation is possible.
§3 Cancellation by the Landlord: If the execution of the contract is made difficult or endangered by force majeure not foreseeable at the time of contract conclusion, the landlord may withdraw from the contract. In this case, the landlord will attempt to offer an equivalent property. No further claim for compensation exists. The landlord can terminate the contract without notice if the payment deadline for the remaining payment is exceeded by more than one week. In this case, the landlord is entitled to the full rental amount less the additional costs.
§4 Liability of the Landlord: 1. The rental agreement is a private law contract. The landlord is not a tour operator.
2. No insurances are included in the services to be provided by the landlord, i.e., the landlord is not liable for theft or damage to the tenant's property.
3. The landlord is only liable for circumstances directly related to the rental property and only for those for which he is responsible.
4. The contracting parties agree that the rental property is used as a holiday home by various persons and therefore may be subject to higher wear and tear. Defects that only insignificantly affect the contractual use of the apartment do not entitle to a rent reduction. Charging electric cars is expressly prohibited. Violation of this prohibition leads to immediate termination of the contract.
5. Complaints made only after departure cannot give rise to a rent reduction.
6. Defects/damages that occur during the rental period must be reported to the landlord immediately. The tenant is liable for damages caused by them. Complaints regarding cleaning must be reported immediately, but no later than 6:00 PM on the day the rental begins, so that a follow-up cleaning can be arranged. Later complaints cannot be recognized. The landlord must be granted a reasonable grace period to rectify any defects.
7. House Rules: the tenant is obliged to treat the apartment and its furnishings with care, to keep furnishings in a clean condition, and not to leave open fire unattended. They bear all costs arising from non-compliance with these rules, and in serious cases, this can result in the immediate termination of the rental agreement. Dogs are not allowed in our beds.
8. Additional Persons: The apartment may only be used by the number of persons stated in the contract. If the specified number of persons is exceeded or if pets stay without being registered, the landlord reserves the right to charge an additional fee of EUR 200 per unreported person/week and EUR 60 per pet/week.
9. Departure: when departing, please close windows and doors! The apartment must be left swept clean upon departure, which includes cleaning and putting away dishes, glasses, and kitchen appliances.
§5 Severability Clause: Should one or more provisions of the agreement be or become invalid, this shall not affect the remainder of the agreement. In the case of invalid regulations, the respective German legal provisions apply. Multiple persons are jointly and severally liable for all obligations arising from this agreement.
The place of jurisdiction is Düsseldorf.