3.1 We are authorised to accept notice of cancellation on behalf of the Owner. Any cancellation by you (for whatever reason) must be notified in writing (including email or fax). The effective date of cancellation is the date we receive written notification. Cancellation is subject to the Owner’s cancellation policy. The cancellation charges set out below are the standard ones stipulated by Owners. However, Owners may set different charges generally or in relation to particular bookings. We will advise you at the time of booking of any different cancellation charges which apply to
If the Holiday Guest has to cancel the Accommodation for any reason, immediate notification to the Agent is required. The cancellation is effective from the date the Agent receives the email/written notification. The cancellation will be acknowledged by the Agent by email or in writing. The Agent will endeavor to re-book the entire holiday period.
If the Agent is able to re-book the Accommodation for the entire holiday period, then the Holiday Guest will only forfeit the deposit payment. If the Accommodation has been paid already in full, the Holiday Guest is entitled to a 70% refund subject to credit card charges and administrative costs on the Accommodation cost* in the case of a re-booking.
(*Accommodation cost does not include the following: Service Charges (if applicable), Damage Waiver and any additional extras/facilities).
3.2 If the Agent does not succeed in re-booking the Accommodation, cancellation charges are applicable as detailed below.
Cancellation Charges: The cancellation fee will include the Accommodation cost*, credit card charges and will be subject to administration fees. The total Accommodation cost* refunded will depend upon the amount of time still to elapse before the holiday arrival date and the total amount already paid.
Number of days before holiday start date that written notice is received
Cancellation charges of total rental
More than 8 weeks: 30%
Less than 8 weeks: 100%
3.3 Comprehensive travel insurance that includes cancellation insurance is a requirement of booking through us. In the event that you need to cancel your holiday for a reason outside your control, no refund will be made by the Owner but you may be able to submit a claim under your travel insurance policy. Many credit card providers offer free travel insurance when making purchases on their cards. Please note that often these policies offer a very basic level of cover and usually not cancellation cover or cover for damage to the property. Please verify these details with your card provider if you intend to use this.
3.4 No refunds will be given for early departure.