1. GENERAL PROVISIONS
Terms and conditions are part of the contract between the travel agency Adrias Tours / tour operator or an authorized dealer and the customer / contractor who accepts the travel arrangements offered. Everything stated in the terms and conditions is the legal obligation of the client and the travel agency. General terms and conditions are published on the website of the travel agency Adrias Tours and provide the basis for the settlement of disputes between the client and the travel agency.
Travel Agency Adrias Tours, Kapovica 3a, 52 203 Medulin (hereinafter: Agency) undertakes to take all measures to provide accurate and high-quality information to its users. All information and photos related to the accommodation offered by the agency have been collected by the service provider. The Agency accepts no responsibility for any errors or omissions of data received from landlords and other service providers.
2. CATEGORIZATION AND DESCRIPTION OF SERVICES
The accommodation capacities and other tourist facilities offered are described according to the official categorization of the country at the time of issue and are subject to the supervision of local tourist administration. Categorization is not the same in different destinations and therefore is not comparable, so the agency is not responsible if there is a change in categorization. The Agency assumes no responsibility for any oral or written information that is inconsistent with the description of the services and facilities in the published programs obtained by a third party.
The agency ensures that the service provider in each unit, according to the number of people, will ensure the right utensils in the kitchen and dishes. Every customer should be received in clean and tidy housing unit, with clean sheets. For guests staying more than a week, bed linen will be changed once a week. The landlord is not obliged to secure the guest towels.
Arrivals on the day of arrival at the property will follow after 14:00; the guests leave the apartment on the day of departure before 10:00. The landlord brings the housing unit in clean condition within four hours for the arrival of the new guests. The landlord personally hands over the keys to the rented units to the guests in the accommodation.
3. PRICE OF SERVICE
The price of the package usually includes all services provided by the agentour in the travel program, with the exception of optional and special services. Optional services (excursions, sightseeing, entrance fees, wine tasting, etc.) are those organized by the agency; the guest pays the difference to the price. Special services (cot, pet, bike rental, etc.) are provided by the service provider and are payable locally. Optional and special services must be registered in advance.
The prices for tourist arrangements were published in Euro (€). The agency reserves the right to change the prices if the price changes have occurred by the seller.
In the case of parallel promotions, discounts are not cumulative. Discounts do not apply to last minute deals.
4. RESERVATION AND PAYMENT PROCEDURE
Inquiries and bookings of accommodation can be made by e-mail, fax or telephone. The booking, depending on the availability of the object, can be carried out by a simple process directly on the website of the agency.
At the time of booking, the customer confirms that he is familiar with the general terms and conditions of travel that he has previously examined and hereby fully accepts. So, everything mentioned in the agreement becomes legally binding for both the client and the agency. The Agency will provide the interested guest with promotional material or program in electronic form, provide him with all relevant information about the trip, and inform him of the general travel conditions that are an integral part of this agreement and provide him with travel insurance.
The guest is obliged to secure all information necessary for a reservation to the agency. For the booking confirmation it is necessary to pay an advance payment of 20% of the final price, depending on the selected payment method and the balance you pay the difference as a run; directly at arrival or 21 days before arrival. If arrival date is within 21 days, 100% of the fee must be paid after the booking confirmation. Payments can be made to the bank account or Pay Pall of the agency or by credit card. If the customer dictates his credit card number by telephone, it is assumed that the customer fully accepts these terms and conditions.
Note, if you pay by credit card: differences between the exchange rate of the Zagrebačka Bank and the credit house of the guests are possible. All bank charges and other costs incurred will be charged to the customer. Upon receipt of full payment for selected services, guests will be sent a voucher with all booked and paid services. The voucher serves as proof of the reservation of the services. Guests must pass the voucher on arrival to the landlord and the booked services will be provided based on the voucher. If the accommodation object reaches more people than indicated on the travel documents (voucher), the service provider has the right to refuse or accept unannounced passengers, for which all additional costs must be paid locally.
5. THE RIGHT TO CHANGE YOUR BOOKING AND DELETION
The agency is obliged to guarantee the customer the booked accommodation object in the reserved time, except in case of force majeure (war, riots, strikes, terrorist activities, health problems, natural disasters, interventions competent authorities, etc.).
If the client pays for the reservation which the agency can not fulfill for a justified reason, the customer may be offered an alternative of the same or higher quality than the one reserved. If the customer accepts the alternative, which is more than 10% more expensive than the original reservation, the customer is obligated to pay the difference. The agency will return the difference if the guest has accepted a cheaper alternative. In the case of inability to find an alternative, the agency is obliged to repay the guest the unrealized amount, whereby the guest is not entitled to damages from the agency.
If the customer insists on a change or cancellation this must be done in writing (email or fax). The change is understood as the number of persons or arrival date and / or departure date at least 30 days prior to arrival. The first change to the booking will be made free of charge, if possible at no extra cost. For any further change of the reservation the change costs of 15 € per change will be charged. In the event that the reservation change is not possible and the customer cancels the confirmed reservation, the cancellation conditions below apply. Changes to the booked accommodation units and any changes made within 30 days prior to arrival and during the stay in the accommodation will be considered a cancellation.
In case of cancellation of reservations, the date of receipt of the written notice as the basis for the calculation of the cancellation costs, is as follows:
For cancellations up to 30 days before arrival, 15% of the total amount of the reservation will be charged, and at least 15 €;
If canceled 29 to 22 days before arrival, 30% of the total price of the reservation will be charged;
If canceled 21 to 15 days before arrival, 40% of the total price of the reservation will be charged;
If canceled 14 to 8 days before arrival, 80% of the total price of the reservation will be charged;
For cancellations 7-0 days prior to arrival or no-show, 100% of the total amount of the reservation will be charged.
If the client must cancel his reservation within 7 days before arrival, the agency offers him the possibility to find replacement guests for the reservation, if possible (also depends on the landlord). In this case, the agency will only charge the actual cost of user change. The new user assumes all obligations of these terms and conditions. The agency does not reimburse the customer for the costs of passport or visa, in connection with the reservation.
6. OBLIGATIONS OF THE AGENCY
The agency looks after the execution of the services, as well as the selection of service providers, with the care of a proper businessman, and ensures the rights and interests of the guests.
The agency provides the customer with all contractually agreed services for a specific arrangement and is responsible for possible non-performance of services.
The agency is not responsible in case of change of performance or non-performance caused by force majeure or change of circumstances. If possible, the Agency will offer a replacement resolution in such a case.
7. OBLIGATIONS OF THE GUEST
The customer is obliged to observe the rules of behavior in accommodation and service facilities. In the event that his behavior has caused the damage, the customer is obliged to remove such damage immediately or to compensate the injured party, with the obligation to cooperate with this service provider and the agency.
The guest is obliged to own valid travel documents. Costs for loss or theft of documents are covered by the traveler; to respect the customs and foreign exchange regulations of the Republic of Croatia, as well as the countries through which it travels; to obey the house rules in the housing unit and to cooperate with service providers in good faith; Upon arrival in the accommodation object, the landlord to present the voucher, with exact number of people and the type of services to be provided.
In cases of non-compliance with these obligations, the customer bears the costs and is liable for damages.
The guest has the right to object to unfulfilled contractual services. Required is on the day of arrival an inadequate service equal to the service provider (reception, homeowners, etc.), and to notify the agency by e-mail: email@example.com or by phone +385 98 694 767. The customer is required to work with the service provider and the agency in good faith to resolve the issue. If the guest accepts the offered solution, which corresponds with the service on site, the agency is not obliged to accept a subsequent complaint. Each customer - contractor passes his own complaint. If no immediate response to the problem is resolved within 8 days of returning from the holiday, the guest is required to file a written complaint, along with supporting documents and photographs proving the reasons for the complaint; by e-mail to firstname.lastname@example.org or by mail to the address: Adrias Tours, Kapovica 3a, 52 203 Medulin. The Agency will only consider fully documented complaints received within 8 days of departure.
The Agency shall make a written decision on the complaint within 14 days of receipt of the complaint. If necessary, the agency may delay the decision for another 14 days. The Agency will only resolve complaints that could not be resolved on the spot or during travel.
While the appeal process lasts, at most 28 days after the complaint, the customer irrevocably waives any mediation by any other person, arbitration or other institution, as well as providing information to the media. Also in this time the customer does not undertake to complain. The maximum amount of compensation for a complaint may reach the amount of the claim, and may not include the work already rendered or the total amount.
Agency assumes no liability for the weather conditions and the purity of the destinations, and any other similar situations and events that may cause customer dissatisfaction and have no direct effect on the quality of the accommodation (eg bad weather, traffic jam, theft or damage related to property, etc.).
The agency does not accept complaints for the arrangements at very attractive prices (special offer, last minute).
The luggage is carried at the risk of the traveler and is therefore recommended to insure pieces of baggage with the insurance company. The agency is not responsible for damaged or lost luggage, theft of luggage or valuables in the accommodation. In the event of damage or loss of luggage, the customer should report this to the host and the local police station.
10. DEPOSIT AND LIABILITY INSURANCE
The agency has the insurance certificate for the deposit of package travel and liability insurance of the organizer of the arrangement at Allianz insurance company under number:
11. TRAVEL INSURANCE AND INSURANCE AGAINST TRAVEL RISKS
According to the regulations in the tourism industry, officials of the agency are obliged to offer the package of travel insurance to customers: voluntary health insurance, accident insurance, loss of luggage and cancellation insurance, if the customer believes during the booking to cancel the trip for any reason.
By signing the travel contract it is understood that the mentioned insurances are considered as offered and recommended by the customer. In case the client wants to take these insurances, he can arrange this directly with the agency, whereby the agency acts only as a mediator. Travel insurance can not be arranged later.
The insurance premiums are calculated depending on the travel value, based on the price list of the insurance companies with which the agency has a contract. If the customer does not have a cancellation insurance, the agency reserves the right to payment in accordance with the provisions of Article 5 of this agreement. If the customer buys a cancellation insurance, all claims are transferred to the insurance company whose cancellation insurance the guest owns. The agency undertakes to secure the guest with all reservation documentation for the claim to the insurance company. All other rights are listed in the insurance policy and we recommend that every guest read them carefully.
12. PROTECTION OF PERSONAL DATA
Customer provides his personal information on a voluntary basis. Personal data is required for processing the requested service. The same will be used for further communication. The Agency undertakes not to disclose personal information to third parties except for the purpose of providing the requested services.
Exceptions to the disclosure of personal information to third parties are related to the right of travel and insurance against accident and illness, insurance against the risk of damage and loss of luggage and health insurance during travel and residence abroad. If the client wishes to take out the insurance, personal information will be forwarded to the insurance company.
Personal data will be stored in a database, in accordance with the decision of the Board for the collection, processing and storage of personal data. Guest agrees that its personal data will be used for promotional activities of the Agency.
13. FINAL PROVISIONS
Terms and conditions are an integral part of the contract between the agency and the customer. These booking conditions and purchase of travel arrangements have come into effect on October 1, 2014. year.
The Parties agree to settle any disputes by mutual agreement. In case of dispute, the court in Pula is responsible, the applicable Croatian law is applicable.