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Owners`s Help - SMS-messaging for e-mail enquiries

Following your will find the FAQs about our SMS-messaging service.

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Question How does SMS-messaging for e-mail enquiries work?
Question How do I use the SMS-messaging service?
Question How much do you charge for the SMS-messaging service?
Question When will the SMS message be send?
Question Which information does the SMS message include?
Question In which countries can I use the SMS-messaging service?
Question Is there any guarantee for receiving the SMS messages?
Question What is the advantage of the SMS service?

How does SMS-messaging for e-mail enquiries work?

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If your listing has received an e-mail enquiry from our website, you will get an SMS on your mobile phone. By using this service you are always up-to-date and you can react faster on all incoming enquiries.

How do I use the SMS-messaging service?

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To activate the SMS-messaging service, please login to your personal Owners Area. After you have logged in, please click on “Edit data” and afterwards on “Title and address”. There you will find then find the possibility to activate the SMS-messaging service.

How much do you charge for the SMS-messaging service?

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The SMS-messaging service is only available in the “basic” rate and free of charge during the testing phase. During the testing phase we will check on reliability of the SMS service.

When will the SMS message be send?

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The SMS message will be immediately sent after the e-mail enquiry. In some cases there might be a delay.

Which information does the SMS message include?

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The SMS has 160 characters and includes the most important information like name, arrival & departure, phone number and e-mail address.

In which countries can I use the SMS-messaging service?

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Mobile phones from the following countries can receive our SMS messages:

Croatia, Denmark, Germany, France, Greece, Great Britain, Ireland, Italy, Netherlands, Norway, Austria, Poland, Portugal, Réunion, Sweden, Switzerland, Slovakia, Spain, Czech Republic and Turkey.

If your country is not listed, please contact us.


Is there any guarantee for receiving the SMS messages?

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Unfortunately we can not guarantee that you will receive all SMS messages. Be cause of technical problems that might appear at the mobile phone carriers, where we have unfortunately no influence on the SMS delivery.

What is the advantage of the SMS service?

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If you use the SMS service you can react faster on enquiries and therefore you can turn more enquiries into bookings.
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